Order support
We use your details to process orders, arrange delivery, and keep you updated about your purchase.
Privacy Policy
How We Handle Your Information
This policy explains how GL Impex collects, uses, stores, and protects your information when you browse, place orders, or connect with us for handcrafted fabrics and textile products.
Fabric-specific needs
We may store preferences such as fabric type, craft style, measurements, and custom order notes to serve you better.
Secure handling
We only share information with trusted service providers needed for payment processing, shipping, or customer support.
Information We Collect
When you place an order or create an account, we may collect your name, phone number, email address, shipping address, billing details, and order history.
For fabric and apparel orders, we may also collect product preferences, size or measurement details, custom instructions, and messages you send through contact forms or WhatsApp.
- Account and contact details
- Shipping and delivery information
- Payment and transaction records
- Browsing activity, device data, and cookie information
How We Use Your Information
We use your information to confirm orders, arrange shipping, provide customer support, share order updates, and manage returns or exchanges when applicable.
We may also use your details to improve our product recommendations, understand popular fabric categories, and send updates about new arrivals, offers, and restocks if you opt in.
Sharing Your Information
We do not sell your personal information. We may share limited details with payment gateways, courier partners, warehouse teams, and support service providers strictly for order fulfillment and business operations.
If required by law, we may disclose information to comply with legal obligations, protect our rights, or respond to lawful requests.
Cookies and Tracking
Our website may use cookies and similar technologies to remember your preferences, keep your cart active, and understand how visitors use the site.
You can control cookies through your browser settings, but some site features may not work as expected if cookies are disabled.
Data Retention and Security
We keep personal information only for as long as needed to fulfill orders, provide support, meet legal requirements, or maintain records required for business operations.
We use reasonable administrative and technical safeguards to protect your information, but no internet-based system can be guaranteed to be completely secure.
Your Choices
You may request access, correction, or deletion of certain personal data where applicable, and you can opt out of marketing messages at any time.
If you need help with a privacy request, please contact us through our support channels and we will review it in accordance with applicable law.
Contact Us
If you have questions about this Privacy Policy or how your fabric order details are handled, please reach out through our contact page or customer support channels.